Vitagene Review

UPDATED Mar. 2020
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Vitagene was launched in 2014 in San Francisco, CA, as a privately held enterprise dedicated to genetics, healthcare, nutrition, vitamins, diet, and exercise. The main idea behind the company is that science, convenience, encouragement, and quality are the key factors in reaching our personal health goals. Vitagene believes that through the latest genomic research and state-of-the-art technology, it may not only help its users improve their health but also reshape the entire landscape of the healthcare industry as we know it. 

So, whether you’re interested in your genetic health, ancestral origins, personalized diets, recommended supplementation or exercise plans, read our in-depth Vitagene review and learn if it’s the right fit for your particular needs and expectations. 

Vitagene homepage

 

How Vitagene Works

When it comes to its Health + Ancestry Report, Vitagene implements the established direct-to-customer business model, which includes the following steps: 

Placing an order – Once you decide to purchase the test, you can place your order on the official website. The sample collection kit will be shipped to your home address within 3-5 business days. Vitagene accepts MasterCard, Visa, Discover, American Express, and Diners Club.

Collecting your sample – Every testing kit comes with user-friendly instructions that will guide you through the entire collection process. The kit uses cheek swabs and you should be able to collect your sample within 2 minutes. Note that you have to activate the kit online only if you purchased it on Amazon.com.

Mailing the sample back – Once you have your DNA sample ready and stored in the provided container, you can simply mail it back to the Vitagene’s processing lab using the prepaid return mailer. 

Filling out the online questionnaire – While you wait for your report to arrive, you should fill out Vitagene’s questionnaire in order to personalize your results to your medical history, lifestyle, and medications. 

Inspecting the results – Your final report should be generated in around 4-6 weeks after your personal testing kit arrives at the lab. Once your results are ready, you’ll receive a direct email from the company notifying you that you can view them on your personal online dashboard. Your raw DNA file will also be provided upon request.

Every Vitagene testing kit contains: 

  • 2 x cheek swab 
  • 2 x sample container 
  • 1 x storage sleeve 
  • Instruction manual 

Why Choose Vitagene

Vitagene provides a unique mix of testing solutions, showing us just how much we can improve our lives through DNA testing. It offers an unprecedented array of testing options and an easy way to start progressing toward a healthier lifestyle.

Here are some of the main reasons why Vitagene may be a suitable choice for you:  

  • Wide coverage of options for genetic exploration 
  • Simple at-home testing procedure 
  • Affordable prices 
  • CLIA and CAP certification 
  • Testing kits manufactured in accordance with FDA’s Good Manufacturing Practice regulations 
  • Wide network of competent professionals 
  • Quick turnaround times 
  • Accurate and reliable results 
  • Raw DNA data available 
  • Solid privacy policy 
  • Numerous security measures 
  • Live chat support 

Tests

Vitagene offers the following testing solutions: 

Health Report + Ancestry (79.00$) – This test represents a bundle of different analyses we can honestly say we’ve never encountered before. Your final report will give you detailed information about your ancestry breakdown but also make recommendations regarding your supplementation, fitness, and diet. The ancestry portion of the results will solely focus on the ethnic percentages of your ancestry by region, so you can’t really expect to learn more about your direct maternal and paternal lines. The fitness section will create a personalized exercise program for you based on your muscle strength, weight response to exercise, exercise behavior, muscle cramps, power vs. endurance exercise, and blood pressure response. The diet part of your report will investigate how your DNA affects your body’s capability to interact with food, specifically, gluten sensitivity, weight regain after dieting, emotional eating, sodium intake, fat intake, alcohol metabolism, obesity risk, triglyceride levels, cholesterol levels, and lactose sensitivity. The personalized supplementation plan is pretty self-explanatory.

Vitagene dna test

Health Report (49.00$) – If we take the ancestry breakdown out of the picture, this testing option offers the exact same results as the previous one. The other major difference is procedural in nature as Vitagene doesn’t send out DNA testing kits when you buy this test. The only way you can access this service is by transferring your raw DNA data from MyHeritage, AncestryDNA or 23andMe. The results are usually ready within 2-4 business days. 

Smart Supplements – This is a subscription option that allows you to maintain optimal nutrition based on your DNA but also medications, lifestyle factors, health goals, and medical history. The “Essentials” subscription (49.00$ per month) includes the 4 most important dietary supplements for you while the “Premium” subscription (79.00$) contains all the supplements you need for optimal health and well-being.

Wellness Bundle (149.00$) – This option combines Health Report + Ancestry with the Essentials subscription to Smart Supplements (1 month). 

Vitality Bundle (245.00$) – This is essentially the Wellness Bundle with a 4-month subscription to 4 personalized supplements.

Once your test results are available, you can also order your personalized supplements from Vitagene. The company only sells bioavailable supplements tested by independent third parties and made in the US using the hypoallergenic manufacturing method. None of the supplements contain hydrogenated or trans-fats, eggs, nuts, wheat, and gluten. 

For any additional information, you can contact Vitagene’s customer support by email, phone or live chat. The support hours are Mon-Fri 9:00 AM – 6:00 PM PT. 

Vitagene dna

Privacy And Security

Vitagene takes your privacy and the security of your personal information very seriously. The company implements all the industry standard security practices when it comes to storing and protecting your DNA file, test results, and any additional data you provide. It is important to note that DNA files don’t contain any information that can positively identify you as an individual. Additionally, Vitagene will never sell your information or share it with third parties without your explicit consent. 

Shipping And Handling

Vitagene currently only accept orders made from addresses in the US. However, you can always join its international waiting list by sending an email to its customer support. After your order is received by the company, your personal DNA testing kit will leave the warehouse within 3-5 days. The arrival depends on your address, specifically, your distance from the said warehouse. 

As we already mentioned at the beginning of this Vitagene review, the testing kit comes with a prepaid mailer, so you won’t have to worry about any shipping costs when returning your DNA sample to the processing lab. 

 

Bottom Line

In our eyes, Vitagene left the impression of a jack of all trades, master of none. We feel like the service tries to provide everything at once without necessarily focusing enough on each particular segment of DNA exploration. On the other hand, this can also be a good thing. The company can provide you with basic information about your history and fitness & health and also give adequate recommendations without decimating your monthly budget. 

So, if you want in-depth information about your ancient relatives and ancestral lines, you’ll go to a company that specializes in genealogy and ancestry DNA research. If you want a comprehensive genetic health report, you’ll find a company that specializes in that field. But if you want a little bit of both without necessarily going too deep into either area, Vitagene is the right choice for you. You’ll get accurate and reliable basic information on both fronts and definitely save some money along the way.


User Reviews (13)

Vitagene customer rating based on 13 user reviews.

The Vitagene reviews listed below reflect the opinions and experiences of real users and are in no way influenced by the company reviewed here. Before publishing each review, our team checks whether it was submitted by an actual user in an effort to prevent false or spammy reviews.

  1. Raya Hume | December 28, 2019

    The customer service is great which I think is very important when it comes to home kits of any kind, not to mention this. I received detailed instructions on how to collect my sample and send it back but it is easy to get confused along the way. The nice lady that lead me through the process was very patient and kind and it really meant all the difference in the world. Just wanted to say thnx for taking care of me even though I forgat your name 🙂

  2. Jaydon Naylor | December 5, 2019

    I’ve always been very passionate about sports and would probably choose to pursue it professionally if I didn’t do what I do, so needless to say fitness has always been a very important part of my life. When I discovered that Vitagen offers a specialized supplementation program based on my specific genetic trades I was thrilled. I feel much more confident in my progress now that I’ve started with this program.

  3. Nala Powell | November 4, 2019

    Comparing to other DNA testing companies Vitagene delivers the results fast. Everywhere else I’ve looked it takes up to 8 weeks or more. Prices are also very affordable especially comparing the to others. I’ve ordered Health Report + Ancestry for 79$ and I have to say the health part of this test is much more detailed than the ancestry but I’m more interested in my health than family background anyway so it was perfect!

  4. Dana Way | September 26, 2019

    Vitagene’s customer support is pathetic. You can’t contact them by phone, their customer registration doesn’t allow non-US residents to register (though they will happily take your money) and trying to log in results in a perpetual loading icon that never completes.

  5. Catherine Reed | August 30, 2018

    Satisfied with the service, but I’m giving it 4 stars because I had to fill in a bunch of personal information about myself.

  6. Peter R | August 21, 2018

    Vitagene has a unique approach to analyzing your DNA, and that’s what I love about this company. With it, I was able to find out a lot of things other companies couldn’t tell me, and also get personalized supplements. Money well spent.

  7. Turid | July 27, 2018

    English is not my first language but I know enought to understand that Vitagene is not designed by professionals. Here is some examples:
    1 You have to pay first and then accept conditions,not the other way around.
    2 Their language is not only unclear but wrong. They tell me to use dairy products like almon milk,soya milk,etc. But this is NOT a dairy product
    They tell me to eat grains like beans and peas. That is NOT a grain !
    3 In their questions they show the say sloppy use of words and concepts by asking questions like ” do you eat a lot of fatty food ?”. Hmmmm,yes I do I eat a lot of fat fish but I don’t think they see this as “fatty food”. Maybe everybody in The U.S. know the meaning of fatty food,but for users in other countries this is sloppy,unclear and un profesional ways to ask questions when the intent is to figure out if you have a healthy diet or not.
    4 When they tell me what to eat the list is so small,so limited that nobody can prepare any meal based on their advice
    5 There are more but I get so distressed by writing about Vitagene that I stop here. My advice is clear ” Do not buy this test ! “

  8. Steve | June 13, 2018

    Vitagene worked great! I did the DNA test and got my health and fitness reports in about 3 weeks. I really liked their supplement recommendations too.

  9. Kelly | April 28, 2018

    Horrible customer service. When I complained about it, I was answered by the same person who was rude to me in the first place. Avoid. I have had no similar issues with 23 and me or Ancestry.

  10. Sadie | March 21, 2018

    Save your money- Scam report

    The DNA testing is fine. . . BUT save your money on the “Wellness” report. You can get better information off the internet. All you get is diet information such as you need to drink 7 glasses of water a day, and salt could make your blood pressure rise. Once they get your money there are NO refunds, all Vitagene want to do is sell you supplements and argue with you about there lame report. The report is not even worth $5.00 let alone $49.00. if you want a good report go to Promethease.com and pay $5.00 for a much better report with some information.

    • john | May 3, 2018

      Sounds odd that you have to fill out a questionnaire with medical history and medications. Seems like they could make all their recommendations via that information without an actual dna test

    • Renée | March 9, 2019

      Thanks for that info! Waiting on the results for Promethease – uploaded 2 data files for only $16 usd.

  11. Amy Parker | December 28, 2017

    Reasonable prices compared to some other dna testing companies I’ve seen.

  12. Tyler Simmons | December 5, 2017

    Really hate the fact that you just can’t order health test without having dna data already.

  13. Jeremy Hicks | October 22, 2017

    Great service that really helped me get into shape and maintain my weight once I’ve reached the “sweet spot”…

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