If you would like to explore your genetic health and wellness, as well as other traits influenced by your DNA, you may want to know whether Vitagene or Orig3n is a more suitable choice for you. While they are both good companies with stellar reputations, they do not offer the same tests or health reports. When choosing a DNA testing company, it is important to clearly define what you are looking for and choose accordingly. In the table below, you can compare these two DNA testing providers, viewing their offers side by side. This can help you easily and quickly decide whether Vitagene or Orig3n meets your expectations and delivers the data you are interested in.
- Wide variety of genetic tests, including ancestry exploration
- Highly sophisticated CLIA and CAP-certified laboratory
- Reliable genetic test results with raw DNA file available
- Price: $49.00
- Shipping:USA Only
- Unique portfolio of progressive and highly accurate DNA tests
- State-of-the-art testing facilities and highly professional staff
- Constant research on treating rare and obscure genetic diseases
- Price: $29.00
Compare User Reviews
- Submitted By Dana Way on 09/26/2019Vitagene's customer support is pathetic. You can't contact them by phone, their customer registration doesn't allow non-US residents to register (though they will happily take your money) and trying to log in results in a perpetual loading icon that never completes.
- Submitted By Catherine Reed on 08/30/2018Satisfied with the service, but I'm giving it 4 stars because I had to fill in a bunch of personal information about myself.
- Submitted By Peter R on 08/21/2018Vitagene has a unique approach to analyzing your DNA, and that's what I love about this company. With it, I was able to find out a lot of things other companies couldn't tell me, and also get personalized supplements. Money well spent.
- Submitted By Turid on 07/27/2018English is not my first language but I know enought to understand that Vitagene is not designed by professionals. Here is some examples: 1 You have to pay first and then accept conditions,not the other way around. 2 Their language is not only unclear but wrong. They tell me to use dairy products like almon milk,soya milk,etc. But this is NOT a dairy product They tell me to eat grains like beans and peas. That is NOT a grain ! 3 In their questions they show the say sloppy use of words and concepts by asking questions like " do you eat a lot of fatty food ?". Hmmmm,yes I do I eat a lot of fat fish but I don't think they see this as "fatty food". Maybe everybody in The U.S. know the meaning of fatty food,but for users in other countries this is sloppy,unclear and un profesional ways to ask questions when the intent is to figure out if you have a healthy diet or not. 4 When they tell me what to eat the list is so small,so limited that nobody can prepare any meal based on their advice 5 There are more but I get so distressed by writing about Vitagene that I stop here. My advice is clear " Do not buy this test ! "
- Submitted By MARIA McDavid on 10/11/2019Been 6 weeks no results not even an email.
- Submitted By Jan on 06/01/2019I purchased a test through the Noom app. That was February of this year (2019) but I took a bit before swabbing and submitting, about 6 weeks. But since I downloaded the app for my phone, scanned the CPU from my kit and mailed it, I have yet to hear anything from this company. It is now the beginning of June. So, submitted about over 2 months ago and I have nothing to show for it except a charge on my credit card. Not happy. If I could give no stars I would.
- Submitted By Sam on 02/23/2019I ordered the Noom Weight loss DNA test on November 7, 2018. It arrived quickly. I sent my swab in the mail two weeks later. They never received it at the lab, so when I sent an email to inquire about it they simply sent me a new one. I did the new swab and sent it within the week that time. I got an email January 4 that they received it, and then another on the 7 that they started processing it. So at this point I had already spent two months just trying to get them the sample... They say it takes them 4-6 weeks to process, so at 5 1/2 weeks I wrote asking where my sample was at in the process. I got the same email described below by a few fellow reviewers from Phyllis Francis on Feb 15. It seems like a blanket response they send to everyone. Regardless, I still have not heard back from the “lab” what the holdup is. I wrote again today because it has been more than 6 weeks since they received the sample and I have not gotten an update. Will report back as this continues to develop. But overall customer service is terrible.
- Submitted By Kendall on 02/06/2019I purchased two tests in late November and sent them to Orig3ns on November 30. The following week I received confirmations that they had received both tests and I would have my reports in about 4 weeks. After 5 weeks I followed up by email and was told by Phyllis Francis: "Thank you for reaching out. We wanted to let you know that we appreciate your patience. Our lab team has generated a partial report and are still working on the last few genes. I do apologize you have not yet received your results. We do our best to deliver results in 4 to 6 weeks but sometimes experience delays due to the number of swabs we're processing and the quality of the sample we receive. I have noted both your swabs for the lab to determine the cause for delay. Each individual is unique and some DNA is also harder to extract than others but we always make multiple attempts and may need to mail you a new swab free of charge. If this is the case we will follow-up to confirm your mailing address." Two weeks later no results so I followed up again. Phyllis' response: "I do apologize, I am still waiting to hear back from the lab. Additionally, I refunded your order due to the delay" I asked if I should still expect my results and she said yes. Two weeks later, still no results. It has now been 8 weeks since they were received and 4 weeks since I was told they were almost done. I followed up with an inquiry and Phyllis response was: "The lab is a bit backed up but still running your samples. I do not have an ETA." So if you are truly interested in receiving results, don't waste your money on this company. I am now suspicious about what they are really doing with my DNA.
Vitagene is a privately held provider of various forms of DNA testing. The company was launched in 2014 in San Francisco, CA, and is dedicated to healthcare, genetics, nutrition, exercise, vitamins, and diet. Read our comprehensive Vitagene review to learn more about the company itself and the wide spectrum of genetic testing services it offers.